Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with Stelth. We strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

We offer a 7-Day Return Policy from the date of delivery.

To be eligible for a return:

  • The return request must be submitted within 7 days of delivery.

  • The product must be unused, unwashed, and in its original condition.

  • All original tags, labels, packaging, and accessories must be included.

  • The product must not show signs of use, damage, alteration, or misuse.

2. Unboxing Video Requirement

For any claim related to:

  • Damaged Product

  • Missing Product

  • Wrong Product Received

  • Defective Product

Customers must provide:

  • A clear unboxing/opening video recorded from the moment the package is opened.

  • Clear photographs of the product and packaging.

Claims submitted without a valid unboxing video may not be approved.

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 2–3 business days (Monday to Friday) of delivery.

Please provide:

  • Order Number

  • Product Photos

  • Package Photos

  • Unboxing Video

After verification, we may offer a replacement, exchange, or refund depending on the situation.

4. Non-Returnable Items

Returns will not be accepted for:

  • Products damaged due to customer misuse or negligence.

  • Products returned without original packaging or tags.

  • Customized or personalized products.

  • Clearance, sale, discounted, or promotional items unless received damaged or defective.

  • Products showing signs of use, washing, or alteration.

5. Refund Process

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Refund processing may take 5–10 business days depending on your bank or payment provider.

6. Shipping Charges

  • Original shipping charges are non-refundable.

  • Return shipping costs may be deducted from the refund amount unless the return is due to our error or a damaged/incorrect product.

7. Order Cancellation

Orders may be cancelled before shipment.

Once an order has been shipped, cancellation requests may not be accepted.

8. Contact Us

For return, replacement, or refund requests, please contact:

Stelth

Email: support@thestelth.com

Business Hours: Monday – Friday, 10:00 AM – 6:00 PM

By placing an order with Stelth, you agree to this Return & Refund Policy.